Shipping & Returns
Holiday orders
Ordering a gift? For delivery in the US before Christmas, please order by December 11. After that, choose priority shipping at checkout or message us through the chat on our site, and we'll let you know if we can get it there in time.
Shipping
Every bracelet is made by hand in Los Angeles once you order it, and ships within 3–5 business days.
Need it by a certain date? Let us know before or after you order, through the chat on our site or by calling or texting (424) 235-8185, and we'll do our best to get it to you in time.
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your spam/junk folder if you are ordering from us for the first time.
United States:
Priority shipping: $15 USD
Standard ground shipping: Free (2–5 days to anywhere in the US)
Europe:
Expedited shipping $25 USD
Standard Shipping $15 USD
Rest of the world:
Expedited shipping $25 USD
Standard shipping $15 USD
International shipments can take 7-20 days to arrive, but can exceed this time frame depending on customs procedures.
To ensure proper delivery, we do not ship to post office boxes.
Return Policy
We are confident that you will be happy with your Stone & Soul jewelry, however If you are not 100% satisfied you may return your item to us up to 14 days from the receiving date of your purchase for an exchange or a store credit.
Please email us at info@stoneandsoul.com to inform us of your return, as well as the reason for your return.
To be eligible for a return, your item must be unused, unworn and in the same condition you received it, it must also be returned in it’s original packaging.
Customer is responsible for all shipping costs unless the item is damaged or we made a mistake.
Store credit or exchange does not apply to any customized, personalized or engraved pieces, as those cannot be returned.
Please note that we are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.
We truly appreciate your support of our products.
We would love to hear your feedback, question, or any concern. Please feel free to email us to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Email: info@stoneandsoul.com
Support phone number: +1424-235-8185